Given the nature of Conductor, which serves as a conduit to public cloud resources and 3rd party software vendors, we incur hard costs for any and all customer usage and thus do not offer refunds. From time to time Conductor may offer credits as sales incentives or for similar reasons. If a credit is issued, it will be recorded against an account, and will be automatically applied to future Conductor use. While we do not offer refunds, we are here to help you get the most out of Conductor! If you have any questions on how best to use Conductor please contact us at support@conductortech.com